You have the right to cancel your order within 14 days upon delivery for a full refund of your purchase. Please note that shipping costs are not refunded. A prior authorization for return is required(see below). The refund is only offered if products are returned unused and in their original condition, i.e. intact, undamaged, unused and with their original seal and as soon as reasonably possible. You may not remove any of the security tags or other tags from the product. We will be unable to accept the return of any item if there is evidence that these instructions have not been followed. You will need to return the item(s) at your own cost. We recommend that you insure the return shipment as you are under duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our address. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days.
send a return request authorization to firstname.lastname@example.org
for shipping instructions contact email@example.com